BONUSES
- ★ Memorial Day Wheel Streak
- What is a slot tournament and how do I enter one?
- How do I refer a friend?
- Pick'em promotion FAQ
- I forgot to enter a bonus code! What can I do?
- 250MATCH
SPORTS BETTING
- ★ What is the Same Game Parlay and how does it work?
- Wagering on Golf
- What happens if the odds change while I'm placing a bet?
- What is a Buy Out?
- SportsBetting Quickstart Guide
- What is the Jackpot Parlay Feature?
REGISTRATION
- How do I download the app on my Android device?
- How old do I have to be to play your online casino games?
- How can I sign up and start playing?
- Does it cost any money to create or maintain an account?
- Do you verify my identity?
- Am I allowed to gamble online?
MY ACCOUNT
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications?
- How do I change my personal or account information?
- How do I change my avatar?
DEPOSITS
- What is VIP Preferred ACH?
- How do I use Pay With Cash (Vanilla)?
- How do I remove a saved payment account?
- How does the Pay with Cash deposit method work?
- How does the BetRivers Play+ Card work?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
MOBILE
- How do I access my account on my iOS device?
- Why does my device need to see WiFi/GPS/GSM Networks?
- On which mobile devices will I be able to access Pennsylvania's regulated internet gaming sites?
- Is your BetRivers Online App free?
- If I'm in Pennsylvania on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
GEOLOCATION
- I have a new Verizon router and now I can’t geolocate on my device. What can I do to resolve this?
- My browser isn't automatically downloading the geolocation plugin. What can I do?
- Will I pass geolocation with an older version of gaming software/app?
- Why is my account/number blacklisted?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- What happens if I leave Pennsylvania in the middle of a session?
RESPONSIBLE GAMING
- What limits are available and how do I set them on my account?
- What is a self-exclusion and how can I enable it?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account?
WITHDRAWALS
TECHNICAL CONCERNS
- ★ Why can't I scroll the casino/sportsbook on my Android phone?
- I'm not receiving emails from BetRivers?
- What browser is recommended for the best experience?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Verizon)?
- How do I add you to my Safe Senders list (Thunderbird)?