BONUSES
- What does 1x mean?
- Loyalty Program
- How does the Bonus Bank work?
- How do I retrieve my Wheel Spin?
- How do I add a bonus code to a PayNearMe deposit?
- At what rate do I earn Bonus Store and Loyalty Points?
SPORTS BETTING
- Wagering on Golf
- What happens if the odds change while I'm placing a bet?
- What is a Buy Out?
- SportsBetting Quickstart Guide
- What is the Jackpot Parlay Feature?
- How do I make a Teaser+ bet?
REGISTRATION
- What devices can I wager/deposit on?
- What devices can I register on?
- Why do you require my personal information?
- What is ‘strong authentication’?
- What are the password requirements?
- My identity check failed. What should I do?
MY ACCOUNT
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications?
- How do I change my personal or account information?
- How do I change my avatar?
DEPOSITS
- How do I remove a saved payment account?
- How does the Pay with Cash deposit method work?
- How does the BetRivers Play+ Card work?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on?
- Why did I receive a cash advance charge for my credit card deposit?
MOBILE
- Why does my device need to see WiFi/GPS/GSM Networks?
- On which mobile devices will I be able to access Pennsylvania's regulated internet gaming sites?
- Is your BetRivers Online App free?
- If I'm in Pennsylvania on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
- I have a rooted/jailbroken mobile device. Can I still play?
GEOLOCATION
- ★ How do I access my account on my iOS device?
- My browser isn't automatically downloading the geolocation plugin. What can I do?
- Will I pass geolocation with an older version of gaming software/app?
- Why is my account/number blacklisted?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- What happens if I leave Pennsylvania in the middle of a session?
RESPONSIBLE GAMING
- What limits are available and how do I set them on my account?
- What is a self-exclusion and how can I enable it?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account?
WITHDRAWALS
TECHNICAL CONCERNS
- I'm not receiving emails from BetRivers?
- What browser is recommended for the best experience?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Verizon)?
- How do I add you to my Safe Senders list (Thunderbird)?
- How do I add you to my Safe Senders list (Microsoft Outlook)?