My identity check failed. What should I do?

We are required by Pennsylvania regulations to verify the identity of every player we serve. If the registration information you enter cannot be automatically verified, you will be prompted with the following screen:

 

To resolve the issue, make sure that the information is correct and there aren't any typos or mistakes. You will have up to six attempts to enter the correct information. If you run out of tries, you may contact player support.

Here are additional tips that may help you resolve a failed identity check:

  • If your name recently changed (i.e. you were recently married), try entering your old or maiden name.
  • Make sure to enter your legal name and not a nickname (i.e. using Bob instead of Robert).
  • Ensure you have entered the correct last 4 digits of your SSN.
Live Chat Support E-mail support Phone: (855)287-9947 Gambling Problem? 1(800) GAMBLER

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in PA to wager. Gambling problem? Call 1-800-GAMBLER. The gaming service is brought to you by Rush Street Interactive PA. LLC ( license# 110298), licensed by PGCB, address of record 1001 N. Delaware Avenue Philadelphia, PA 19125 on behalf of SugarHouse HSP Gaming, LP d/b/a Rivers Casino Philadelphia (Internet Gaming Certificate 1356) and Holdings Acquisition Co., LP d/b/a Rivers Casino Pittsburgh(license# F-1361).